Shipping & Returns

A little magic across the Tasman! We also ship our treasures to New Zealand using Australia Post.

Our New Zealand shipping rates:

• Small parcels: From $10 AUD 
• Larger parcels: Shipping calculated by weight

Shipping costs are calculated at checkout based on your parcel's weight and delivery destination.

Please note that any applicable customs duties, import taxes or additional fees are the responsibility of the recipient.

Every order is carefully packed at our little store in Eumundi, ready to make its way to you.

Dispatch time: 
Please allow 1-3 business days for us to prepare and dispatch your order. Once your parcel is on its way, you'll receive a shipping confirmation email with tracking details.

Estimated Australia Post delivery times:

• Standard Post: 2 - 6+ business days
• Express Post: 1 - 3+ business days

Please note that these are estimated delivery timeframes following dispatch and may vary depending on your location. While we do our best to get your order on its way promptly, Australia Post delays are outside our control.

For more accurate delivery estimates or updates on a delayed parcel, please visit the Australia Post website.

Of course! We'd love to see you.

Simply select Local Pickup at checkout to collect your order from our Eumundi store, completely free of charge.

We'll send you an email as soon as your order is ready to collect.

Once your order has been dispatched, you'll receive an email with your Australia Post tracking number.

You can use this to follow your parcel's journey from our little corner of Eumundi all the way to your doorstep!

At the moment, we only ship to Australia and New Zealand.

If you're interested in getting some Cinnabar Magic from elsewhere in the world, be sure to reach out so we know where to expand our energy in the future :)

During busy periods like Christmas and public holidays, deliveries may take a little longer than usual.

We recommend placing your orders early to give your treasures plenty of time to arrive, especially if they're destined to be gifts!

We'll share our recommended Christmas order cut-off dates once Australia Post releases its annual delivery guidelines.

If your parcel appears to be missing or hasn't arrived within the expected timeframe, please check your tracking details and contact Australia Post for an update. If you're still having trouble locating your order, get in touch with us and we'll be happy to help investigate.

Oh no! Every order is carefully packed before leaving our Eumundi store, but occasionally things can go wrong along the way.

If your order arrives damaged or incorrect, please get in touch with us as soon as possible so we can make things right.

Here's what to do:

1. Email hello@cinnabarsoul.com with your full name, order number and a brief description of the issue.
2. Include clear photographs of the damaged or incorrect item, along with its original packaging where relevant.
3. Keep your item and its original packaging until we've reviewed your request.

We recommend contacting us within 24 hours of delivery so we can investigate any transit damage promptly. 

If something isn't quite right with your purchase, we're here to help!

If an item is faulty, you may be entitled to a replacement or refund, depending on the nature of the issue.

Please email hello@cinnabarsoul.com with your order number, a description of the fault and any relevant photographs.

We'll review your request and help you find an appropriate resolution.

If you need to request a return or refund for a damaged, faulty or incorrect item, please contact us before sending anything back.

To get started:

• Email hello@cinnabarsoul.com with your full name and order number.
• Let us know what went wrong and include photographs where relevant.
• Our team will review your request and be in touch with the next steps.

If a return is required, we'll provide instructions on how to send your item back.

Where a product fails to meet a consumer guarantee, we'll cover reasonable return postage costs as required under Australian Consumer Law.