In-Store Pick Up

We guarantee that all of our products leave our space in perfect condition but, sometimes things break… Upon opening your order please be sure to check that everything has arrived safe and sound. We will replace or refund anything that has arrived broke. Retain all original packaging and proof of postage. Take a picture of the product with its post packaging showing the damage. Notify us within 24 hours of receiving your package by sending an email to hello@cinnabarsoul.com with your picture, full name and parcel tracking number. We must be notified within 24 hours of delivery status for parcel tracking so please make sure you notify us immediately. * Cinnabar Soul does not offer returns, exchanges or refunds for change of mind.